ORGANISATIONAL BEHAVIOUR MODULE TWO: STRESS & WELL-BEING AT WORK Stress and Well-Being at Work Stress: is a response to situations that are overwhelming in either positive or negative ways. Stressors: are demands on minds or bodies that are made by events or people . Stress and Well-Being at Work Cumulative stress effect occurs as stressors accumulate in a multiplicative way . Humans have personal and physical capabilities to cope with stress and to overcome its effects. Organisational Stressors Unfair or demanding boss . Unsupportive Co-workers. Responsibilities that exceed authority or time  Reducing benefits Organisational Stressors  Mergers and acquisitions  Frequent mandatory overtime work  Downsizing  Re-organization Stress and Well-Being at Work  Environmental stress factors originate from uncertainty:  Economic  Political  Technological  It induce alarm reaction that press employees with limited stress-coping into exhaustion . Types of Stress  Distress is a negative physical and psychological reaction to a stressor. ○ e.g. Demands of a job generate for the new employee fear of an annual assessment  Eustress is a positive physical and psychological reaction to a stressor. Stress and Well-Being at Work  Karoshi : is a fatalistic Japanese expression that means to die of a heart attack or stroke at work.  Job Burnout : is prolonged psychological withdrawal from work in employees who have come to devalue their work and to see it as a source of dissatisfaction Job burnout Indicators  Difficulties concentrating on the job.  Considering the benefits of quitting.  More withdrawn at home.  Dread going to work.  More irritable with some of co-workers.  Do not feel refreshed after the weekend. Stress and Well-Being at Work  General Adaptation Syndrome is a model that shows how all living things react to stressors.  Exhaustion is the final stage of General Adaptation

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