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IATF 16949 - Customer Specific Requirements Posted Date: August 15th, 2023 Effective Date: August 31st, 2023 © 2023, General Motors Company - All rights reserved.
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SUMMARY OF IATF 16949 SECTIONS WITH CUSTOMER-SPECIFIC CONTENT 1 Scope………………………………………………………………………………………………………………….…4 1.1 Scope – General*……………………………….……………………………………………………...4 2 References………………………………………………………………………………………………….….……..4 3 Terms and definitions……………………………………………………………………………………….…..5 3.1 Terms and definitions for the automotive industry*………………………….………..5 4 Context of the organization…………………………………………………………………………………..6 5 Leadership……………………………………………………………………………………….…………………….7 6 Planning…………………………………………………………………………………………….…………………..8 7 Support…………………………………………………………………………………………………………….......9 7.5.3.2.1 Record retention*………………………………………………………………………...….11 8 Operation……………………………………………………………………………………………….……………11 8.2.3.1.2 Customer designation special characteristics*………………………………….12 8.3.3.1 Product design input*………………………………………………………………………….13 8.3.3.3 Special Characteristics*……………………………………………………………………….13 8.3.4.4 Product approval process*……………………………………………………………...….14 8.3.5.2 Manufacturing process design output*……………………………………………….14 8.3.6.1 Design and development changes – supplemental*………………………….…14 8.4.2.4.1 Second-party audits*…………………………………………………………………….….15 8.4.2.5 Supplier development*……………………………………………………………….…..….16 8.5.1.1 Control Plan*………………………………………………………………………………..…..…16 © 2023, General Motors Company - All rights reserved. 2
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8.5.1.2 Standardized work – operator instructions and visual standards*….….16 8.5.1.6 Management of production tooling and manufacturing, test, inspection tooling and equipment* ………………………………………………………………………………..17 8.5.6.1 Control of changes – supplemental*…………………………………………….…….18 8.5.6.1.1 Temporary change of process controls*…………………………………………..18 8.6.2 Layout inspection and functional testing*……………………………………………..18 9 Performance evaluation 9.1.1.1 Monitoring and measuring of manufacturing processes*.…………………..19 9.1.2.1 Customer satisfaction – supplemental*………………………………….……………20 9.2.2.3 Manufacturing process audit*……………………………………………………………..22 9.2.2.4 Product audit*……………………………………………………………………………….…….23 10 Improvement 10.2.3 Problem solving*…………………………………………………………………………….…….25 10.2.4 Error-proofing*………………………………………………………………………….….………25 10.3.1 Continual improvement – supplemental*……………………………………………..25 * Denotes customer-specific content © 2023, General Motors Company - All rights reserved. 3
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1 Scope 1.1 Scope General IATF 16949:2016, First Edition, Oct 1, 2016, “Automotive Quality Management System Standard,” ISO 9001:2015,Fifth Edition, Sept 15, 2015, “Quality Management Systems – Requirements”, and this document defines General Motors fundamental quality system requirements for organizations where automotive customer-specified parts for production and/or service are manufactured. Third party certification to IATF 16949 shall meet the following conditions: • The certification scope must include both IATF 16949 and the accompanying IATF 16949 GM-Customer Specific Requirements, • The certification must be conducted in compliance with the IATF recognized automotive certification scheme by a Certification Body currently contracted and recognized by the IATF. All IATF 16949:2016 requirements, including the requirements of this document, shall be addressed in the organization’s quality management system. The English language version of IATF 16949:2016 or related reference documents shall be the official version for purposes of third-party registration. Sanctioned translations shall: • Be for reference only • Reference the English language as the official version • Not contain ISO 9001:2015 text verbatim • Include an appropriate copyright statement Any other language translations are not authorized. Organizations shall refer to the CG4338 GM 1927 03 Supplier Quality Statement of Requirements (SOR), for requirements for organizations supplying parts and materials to General Motors. 1.2 IATF 16949:2016 Deviations (Waivers) Organizations requesting deviations (waivers) for IATF 16949:2016 Certification must contact their GM SQE and complete the GM 1927 70 SQ IATF 16949 Certification Waiver request and obtain GM Supplier Quality Leadership approval. The completed and approved IATF 16949 Certification Waiver request will be stored in GM’s Supplier Certification Management System (SCMS) under the requesting Organization’s DUNS. 2 Normative references 2.1 Normative and informative references No additional requirements. © 2023, General Motors Company - All rights reserved. 4
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3 Terms and definitions 3.1 Terms and definitions for the automotive industry Accredited Laboratory An accredited laboratory is one that has been independently evaluated for technical competence. The criteria for evaluation are based on ISO/IEC 17025, or national equivalent. Accreditation is performed by qualified agencies (public or private) operating in accordance with ISO/IEC 17011. NOTE: The above definition also applies to the reference manuals in Section 2 of this document and currently in effect. Active Part An active part is one currently being supplied to the customer for original equipment or service applications. The part remains active until tooling scrap authorization is given by the appropriate customer activity. For parts with no customer-owned tooling or situations where multiple parts are made from the same tool, written confirmation from the customer Purchasing activity is required to deactivate a part. NOTE: For bulk material, “active part” refers to the bulk material contracted, not the parts that are subsequently produced from that material. Aftermarket Parts Aftermarket parts are replacement parts not procured or released by OEM for service part applications which may or may not be produced to original equipment specifications. Accessory Parts Parts manufactured to GM standards, that are procured or released by GM, and are mechanically attached or electronically connected to the vehicle before or after final delivery to the customer. Bypass Proactive approach to address potential error proofing failures with a defined and approved process which addresses the risk as defined in the PFMEA, considering safety, severity and overall RPL rating. Bypass process is established before a device failure. Bypass differs from a deviation process as a deviation process is a reactive process. © 2023, General Motors Company - All rights reserved. 5
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Customer References to “customer” in IATF 16949:2016 and this document shall be interpreted as the Procuring Division of General Motors for organizations pursuing third party registration to IATF 16949:2016 to satisfy General Motorssourcing requirements third party quality system assessment registration. Service Parts Replacement parts manufactured to OEM specifications, which are procured or released by the OEM for service part application. Severity Score Severity Score for a GM supply organization is impacted when quality SPPS (Supplier Practical Problem Solving) records are written with a documented impact towards the GM final customer, GM manufacturing plant, or GM product (vehicle, powertrain or component). A Severity Matrix is used to equate the Plant and or Customer Impact resulting in a Severity Score. Organization Organizations are defined as providers of: a) production materials, b) production, service, and accessory parts, or c) heat treating, plating, painting or other finishing services, directly to General Motors or other customers subscribing to this document. NOTE: See IATF 16949:2016, Section 3, Terms and definitions. Suppliers Suppliers are defined as organizations that are providers of: a) production materials, b) production, service, and accessory parts, or c) heat treating, plating, painting or other finishing services, directly to an organization who is a provider of General Motors or other customers subscribing to this document. NOTE: The term “tier supplier(s)” refers to suppliers at any tier level in the automotive supply chain. 4 Context of the organization No additional requirements. 4.1 Understanding the organization and its context No additional requirements. © 2023, General Motors Company - All rights reserved. 6
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4.2 Understanding the needs and expectations of interested parties No additional requirements. 4.3 Determining the scope of the quality management system 4.3.1 Determining the scope of the quality management system – supplemental No additional requirements. 4.3.2 Customer-specific requirements No additional requirements. 4.4 Quality management system and its processes 4.4.1 No additional requirements. 4.4.1.1 Conformance of products and processes No additional requirements. 4.4.1.2 Product safety No additional requirements. 4.4.2 No additional requirements. 5 Leadership 5.1 Leadership and commitment 5.1.1 General No additional requirements. © 2023, General Motors Company - All rights reserved. 7
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5.1.1.1 Corporate responsibility No additional requirements. 5.1.1.2 Process effectiveness and efficiency No additional requirements. 5.1.1.3 Process owners No additional requirements. 5.1.2 Customer focus No additional requirements. 5.2 Policy 5.2.1 Establishing the quality policy No additional requirements. 5.2.2 Communicating the quality policy No additional requirements. 5.3 Organizational roles, responsibilities, and authorities 5.3.1 Organizational roles, responsibilities, and authorities – supplemental No additional requirements. 5.3.2 Responsibility and authority for product requirements and corrective actions No additional requirements. 6 Planning 6.1 Actions to address risks and opportunities No additional requirements. 6.1.1 and 6.1.2 No additional requirements, 6.1.2.1 Risk analysis No additional requirements. © 2023, General Motors Company - All rights reserved. 8
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6.1.2.2 Preventive action No additional requirements. 6.1.2.3 Contingency plans No additional requirements. 6.2 Quality objectives and planning to achieve them 6.2.1 and 6.2.2 No additional requirements. 6.2.2.1 Quality objectives and planning to achieve them – supplemental No additional requirements. 6.3 Planning of changes No additional requirements. 7 Support 7.1 Resources 7.1.1 General No additional requirements 7.1.2 People No additional requirements 7.1.3 Infrastructure No additional requirements 7.1.3.1 Plant, facility, and equipment planning No additional requirements 7.1.4 Environment for the operation of processes No additional requirements 7.1.4.1 Environment for the operation of processes – supplemental No additional requirements 7.1.5 Monitoring and measuring resources No additional requirements © 2023, General Motors Company - All rights reserved. 9
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7.1.5.1 General No additional requirements 7.1.5.1.1 Measurement system analysis No additional requirements 7.1.5.2 Measurement traceability No additional requirements 7.1.5.2.1 Calibration/verification records No additional requirements 7.1.5.3 Laboratory requirements No additional requirements 7.1.5.3.1 Internal laboratory No additional requirements 7.1.5.3.2 External laboratory No additional requirements 7.1.6 Organizational knowledge No additional requirements 7.2 Competence 7.2.1 Competence – supplemental No additional requirements 7.2.2 Competence – on-the-job training No additional requirements 7.2.3 Internal auditor competency No additional requirements 7.2.4 Second-party auditor competency No additional requirements 7.3 Awareness No additional requirements © 2023, General Motors Company - All rights reserved. 10
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7.3.1 Awareness – supplemental No additional requirements 7.3.2 Employee motivation and empowerment No additional requirements 7.4 Communication 7.5 Documented information 7.5.1 General No additional requirements 7.5.1.1 Quality management system documentation No additional requirements 7.5.2 Creating and updating No additional requirements 7.5.3 Control of documented information No additional requirements 7.5.3.1 and 7.5.3.2 No additional requirements 7.5.3.2.1 Record retention The organization’s business records shall be retained as specified in GMW15920. Organizations can purchase GMW documents from IHS at www.global.ihs.com 7.5.3.2.2 Engineering specifications No additional requirements 8 Operation 8.1 Operational planning and control 8.1.1 Operational planning and control — supplemental No additional requirements © 2023, General Motors Company - All rights reserved. 11
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8.1.2 Confidentiality No additional requirements 8.2 Requirements for products and services 8.2.1 Customer communication No additional requirements 8.2.1.1 Customer communication — supplemental No additional requirements 8.2.2 Determining the requirements for products and services No additional requirements 8.2.2.1 Determining the requirements for products and services - supplemental No additional requirements 8.2.3 Review of the requirements for products and services No additional requirements 8.2.3.1 No additional requirements 8.2.3.1.1 Review of the requirements for products and services — supplemental No additional requirements 8.2.3.1.2 Customer-designated special characteristics The organization shall follow General Motors Key Characteristic Designation System Process GMW15049. Key Characteristics shall be applied as per IATF 16949:2016 8.3.3.3 Special Characteristics. 8.2.3.1.3 Organization manufacturing feasibility No additional requirements 8.2.3.2 No additional requirements 8.2.4 Changes to requirements for products and services No additional requirements © 2023, General Motors Company - All rights reserved. 12
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8.3 Design and development of products and services 8.3.1 General No additional requirements 8.3.1.1 Design and development of products and services – supplemental No additional requirements 8.3.2 Design and development planning No additional requirements 8.3.2.1 Design and development planning – supplemental No additional requirements 8.3.2.2 Product design skills No additional requirements 8.3.2.3 Development of products with embedded software No additional requirements 8.3.3 Design and development inputs No additional requirements 8.3.3.1 Product design input All operations shall be analyzed for risk using a PFMEA. Product requirements shall be identified, and failure modes comprehended in the PFMEA. Risk Priority Levels (RPL) shall be consistently applied using Severity, Occurrence, and Detection ranking tables. Severity shall be based on all risks such as organization risk, customer risk, and end user risk. 8.3.3.2 Manufacturing process design input No additional requirements 8.3.3.3 Special characteristics The organization shall have a process to identify critical operations within their manufacturing process. 8.3.4 Design and development controls No additional requirements © 2023, General Motors Company - All rights reserved. 13
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8.3.4.1 Monitoring No additional requirements 8.3.4.2 Design and development validation No additional requirements 8.3.4.3 Prototype programme No additional requirements 8.3.4.4 Product approval process The organization shall comply with the AIAG Production Part Approval Process (PPAP) manual and CG4338 GM 1927 03 Supplier Quality SOR to meet this requirement. 8.3.5 Design and development outputs No additional requirements 8.3.5.1 Design and development outputs – supplemental No additional requirements 8.3.5.2 Manufacturing process design output The organization shall have a method to identify, control, and monitor the high-risk items on those critical operations. There shall be rapid feedback and feed forward between inspection stations and manufacturing, between departments, and between shifts. 8.3.6 Design and development changes No additional requirements 8.3.6.1 Design and development changes – supplemental All design changes, including those proposed by the organization, shall have written approval by the authorized customer representative, or a waiver of such approval, prior to production implementation. See also AIAG Production Part Approval Process (PPAP) manual. 8.4 Control of externally provided processes, products, and services 8.4.1 General 8.4.1.1 General - supplemental No additional requirements © 2023, General Motors Company - All rights reserved. 14
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8.4.1.2 Supplier selection process No additional requirements 8.4.1.3 Customer-directed sources (also known as “Directed–Buy”) No additional requirements 8.4.2 Type and extent of control No additional requirements 8.4.2.2 Statutory and regulatory requirements No additional requirements 8.4.2.3 Supplier quality management system development No additional requirements 8.4.2.3.1 Automotive product-related software or automotive products with embedded software No additional requirements 8.4.2.4 Supplier monitoring No additional requirements 8.4.2.4.1 Second-party audits Second-party auditors performing QMS audits must meet the requirements in clause 7.2.4 Second- Party Auditor Compliance in IATF 16949:2016 plus meet these additional requirements: 1. The organization must be IATF 16949:2016 certified and not on suspension. 2. The Second Party Auditor must be a qualified ISO Lead Auditor, or a qualified internal auditor with evidence of their successful completion of training, and a minimum of five internal ISO/TS 16949:2009 and/or IATF 16949:2016 audits under the supervision of a qualified lead auditor. The organization may conduct (2nd party) audits of their supplier per their supplier development risk management analysis. For initial certifications, the first second party audit should use the initial audit days from Table 5.2*. For subsequent second party audits use the recertification days Table 5.2*. *See Automotive Certification Scheme for IATF 16949, Rules for Achieving and Maintaining IATF Recognition, section 5.2, Table 5.2 Minimum audit days. The second party audits shall identify an acceptable passing level and include a scoring or ranking to determine which suppliers have passed. The organization shall have documented evidence that they review and follow up on all non-conformances identified in the second-party audit with the intent to close these non-conformances. © 2023, General Motors Company - All rights reserved. 15
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8.4.2.5 Supplier development When a supplier to an organization is so small as to not have adequate resources to develop a system according to IATF 16949:2016 or ISO 9001:2015, certain specified elements may be waived by the organization. The organization shall have decision criteria for determining “specially designated small suppliers”. Such decision criteria shall be in writing and applied consistently in the application of this provision. The existence and use of such decision criteria shall be verified by 3rd party auditors. NOTE 1: ISO 9001:2015 and IATF 16949:2016 Minimum Automotive Quality Management System Requirements for Sub-Tier Suppliers contain fundamental quality management system requirements of value to any size of provider of production materials, production, service, and accessory parts, or heat treating, plating, painting, or other finishing services. There are a number of methods to implement a compliant system, so it is recognized that a simpler Quality Management System approach could be used for the smaller suppliers of organizations to which IATF 16949:2016 clause 8.4.2.3 applies. NOTE 2: “Small” may also refer to volume supplied to automotive. 8.4.3 Information for external providers 8.4.3.1 Information for external providers - supplemental No additional requirements 8.5 Production and service provision 8.5.1 Control of production and service provision No additional requirements 8.5.1.1 Control plan General Motors does not provide waivers to organizations for control plan approval because General Motors signatures on the Control Plan are not required. The organization shall provide measurement, test, and inspection data which demonstrates that control plan requirements, sample sizes, and frequencies are being met when requested. Sample sizes and frequencies shall be determined based on risk and occurrence of failure modes, and to ensure that the customer is adequately protected from receiving the product represented by the inspection/tests before the results of the inspection/tests are known. 8.5.1.2 Standardized work – operator instructions and visual standards Standardized work should include the what, how, and why tasks are performed. All standardized work shall be followed. Visual standards throughout the facility shall be common, including between facilities building the same platform/product for global quality. Visual standards shall be clearly communicated to all team members that are affected and referenced in the standardized work. © 2023, General Motors Company - All rights reserved. 16
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Visual standards that differentiate “good” from “bad” shall satisfy customer requirements and be controlled. 8.5.1.3 Verification of job set-ups No additional requirements 8.5.1.4 Verification after shutdown No additional requirements 8.5.1.5 Total productive maintenance No additional requirements 8.5.1.6 Management of production tooling and manufacturing, test, inspection tooling and equipment Where warehouses or distribution centers (distributors) are remote sites, the requirements for management of production tooling may not be applicable. 8.5.1.7 Production scheduling No additional requirements 8.5.2 Identification and traceability No additional requirements 8.5.2.1 Identification and traceability — supplemental No additional requirements 8.5.3 Property belonging to customers or external providers No additional requirements 8.5.4 Preservation No additional requirements 8.5.4.1 Preservation - supplemental No additional requirements 8.5.5.1 Feedback of information from service No additional requirements 8.5.5.2 Service agreement with customer No additional requirements 8.5.6 Control of changes No additional requirements © 2023, General Motors Company - All rights reserved. 17
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8.5.6.1 Control of changes – supplemental The documented process shall require consideration of a production trial run for every product and process change. Results of the trial run shall be documented. 8.5.6.1.1 Temporary change of process controls The organization shall have a process for both bypass and deviation. The alternative actions identified on the bypass list shall be customer approved and shall be reviewed using the methodology of the PFMEA to identify the risk. This review shall be documented. 8.6 Release of products and services 8.6.1 Release of products and services — supplemental No additional requirements 8.6.2 Layout inspection and functional testing Unless specified otherwise by a GM Procuring Division, there is no customer established frequency for layout inspection after receiving production part approval (PPAP). 8.6.3 Appearance items No additional requirements 8.6.4 Verification and acceptance of conformity of externally provided products and services No additional requirements 8.6.5 Statutory and regulatory conformity No additional requirements 8.6.6 Acceptance criteria No additional requirements 8.7 Control of nonconforming outputs 8.7.1 No additional requirements 8.7.1.1 Customer authorization for concession No additional requirements © 2023, General Motors Company - All rights reserved. 18
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8.7.1.2 Control of nonconforming product – customer-specified process No additional requirements 8.7.1.3 Control of suspect product No additional requirements 8.7.1.4 Control of reworked product No additional requirements 8.7.1.5 Control of repaired product No additional requirements 8.7.1.6 Customer notification No additional requirements 8.7.1.7 Nonconforming product disposition No additional requirements 8.7.2 No additional requirements 8 Performance evaluation 9.1 Monitoring, measurement, analysis, and evaluation 9.1.1 General No additional requirements 9.1.1.1 Monitoring and measurement of manufacturing processes The organization shall have a method for the employee to call or notify for help when an abnormal condition on the equipment or product occurs. A method to call or notify shall be available in all operational areas of the organization. Sufficient alarm limits shall be established for escalation of abnormal conditions and shall match the reaction plan identified in the product’s control plan. © 2023, General Motors Company - All rights reserved. 19
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9.1.1.2 Identification of statistical tools No additional requirements 9.1.1.3 Application of statistical concepts No additional requirements 9.1.2 Customer satisfaction No additional requirements 9.1.2.1 Customer satisfaction – Supplemental. New Business Hold General Motors will notify the organization if the organization is placed in the Special Status of New Business Hold. General Motors can submit an IATF Performance Complaint against the organization based on the issues leading to the Special Status of New Business Hold. The Performance Complaint process follows the IATF Certificate Decertification Process* *See Automotive Certification Scheme for IATF 16949, Rules for Achieving and Maintaining IATF Recognition, section 8.0. GM Quality Performance Requirements (also known as GM QPR) Organizations shall achieve and maintain a Sourceability Level of 3, 4 or 5. If the organization’s Sourceability Level falls below Level 3, a performance complaint will be submitted against the organization on behalf of GM. The submission of the performance complaint will lead to the initiation of the Certificate Decertification Process*. *See Automotive Certification Scheme for IATF 16949, Rules for Achieving and maintaining IATF Recognition, section 8.1-8.7. Quick Reference Guides explaining supplier performance requirements are available through https://www.iatfglobaloversight.org/oem-requirements/quick-reference-guides/ NOTE 1: Two conditions where a performance complaint is not submitted for Sourceability level < 3 are: - Sourceability Level 0 – With no production receipts nor any quality SPPS records in the last 12 months; or - Not certified to IATF 16949 and Mfg. DUNS number not included in any other site certification as a Remote Site or extended manufacturing site NOTE 2: The GM system Sourceability Report will indicate a Sourceability Level of 1 or 2 for those organizations not meeting the GM Quality Performance Requirements. Organizations shall refer to the GM 1927 17 SQ Processes and Measurement Procedure, for metrics and status definitions. © 2023, General Motors Company - All rights reserved. 20
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