Job Design (Module 5 final) (Thiết kế công việc) - EBS - Dr.Ahmed Radwan

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Job Design Job Design: the specification of task activities .associated with a particular job .i.e. it is the linking of specific task behaviours to jobs Dr.Ahmed Radwan

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Scientific Management Job Design • is breaking down work into elements which are analyzed by number and the time necessary to complete them and recombines the core elements to create the most efficient job design. • This approach to the work design tried to ensure the maximum productivity of labour so that the corporation could achieve maximum economic efficiency. • Scientific management has led to the development of the modern day production methods. Dr.Ahmed Radwan

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Implications of Scientific Management The effects of scientific mgt. on employees are: - Limited social interaction - Low skill requirementst specialised to keep training costs low. - Job activity repetition - Task specialization - Low employee creativity and ingenuity . Dr.Ahmed Radwan

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Scientific Management Decline • Scientific management is no longer viewed as a universally applicable method for rationalising all production systems, but still has its advocates and benefits. • Job satisfaction declined under the restrictive work systems created by the application of scientific management, managers observed declines in job involvement, company loyalty, product and service quality and productivity. • Its implementation has created work adjustment problems for employees, higher turnover, absenteeism and lowered production quality. Dr.Ahmed Radwan

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QUALITY OF WORK LIFE “QWL” It refers to the extent to which employees are able to satisfy personal needs through their work . QWL programs also focus on improving the performance of employees. QWL programs integrate employee needs with organizational goals. Dr.Ahmed Radwan

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QUALITY OF WORK LIFE “QWL” Recently, QWL effects become mainly judged in :terms of organizational payoff such as Improving a competitive edge like product innovation Lowered warranty claims Improved customer service Dr.Ahmed Radwan

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QUALITY OF WORK LIFE ”“QWL • Conclusion: QWL programmes are valuable, but they must show a noticeable, positive effect on the bottom line ( not to be just limited to increasing job satisfaction) as well as meeting the higher order needs of employees! The features of QWL show up in company programmes such as use of self-managed teams, employee empowerment and Scanlon-like plans. Dr.Ahmed Radwan

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Horizontal increases in Job Design Job rotation: The practice of periodically shifting workers through a set of jobs in a planned sequence. Cross training: is a variation of job enlargement because employees are trained in different specialized work activities. Dr.Ahmed Radwan

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Cross-Training • Cross-training practices called skill-based learning, where employees can earn bonuses and rises when they acquire new work skills, can make employees more versatile. • Such programmes increase the expertise of the workforce but they also create pressures on the pay system. Dr.Ahmed Radwan

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Job Enlargement( Horizontal) • The allocation of a wider variety of similar tasks to a job in order to make it more challenging. • It increases the number of work activities in a job to decrease the extent of boredom and over-specialization experienced by the employee. • Job enlargement may be a more effective job design principle because it changes the nature of work by trying to eliminate the over specialization created by scientific management. Dr.Ahmed Radwan

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What is Job Enrichment (Herzberg’s Theory) • Job enrichment: The process of upgrading the job-task mix in order to increase the potential for growth i.e promotion ( to include motivational factors). • Challenge, responsibility, recognition and pride also considered as motivational factors • It frequently requires employees to acquire new skills as tasks are added to expand the basic nature of jobs. • Employees must be willing to accept more responsibility. Dr.Ahmed Radwan

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Job Design and Herzberg’s Two-Factor Theory Theory of Job motivation ( Job enrichment): Job enrichment proposes that jobs should include motivating factors. Herzberg found that employees are motivated by work when the motivating factors of challenge, responsibility, pride in work, recognition and opportunities for personal growth (promotion) are abundant and attainable. Dr.Ahmed Radwan

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Factor Theory-2 Hygienes (extrinsic factors ) are those conditions which must exist in the context of work to maintain a condition of ‘no dissatisfaction’. They include: salary, job security, working conditions, company procedures, quality of supervision and the quality of relations with superiors, peers & subordinates. Dr.Ahmed Radwan

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 Motivators such as challenge, responsibility, pride in work, recognition and opportunities for personal growth (i.e., promotions ) produce job satisfaction. The motivators are labeled as intrinsic factors or satisfiers. . Dr.Ahmed Radwan

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Principles of Herzberg Job Design • Principles: 1 - Give employees as much control over the mechanisms of task completion as possible. Example: A manager allows repairmen to order parts and maintain inventories. 2 - Hold employees accountable for their performance. Example : A manager conducts semi-annual, formal feedback sessions with subordinates concerning goal achievements Dr.Ahmed Radwan

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Principles of Herzberg for Job Design 3 - Within limits, let employees set their own work pace. • The company installs a flexible hours work policy. 4 - Design jobs so employees experience accomplishment. • A manager gives employees the authority to handle customer complaints personally. 5 - Design jobs so employees learn new skills and work procedures. • A company offers a seminar to teach managers approaches to quality control. Dr.Ahmed Radwan

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Job Depth and Job Range • Job Range : refers to the number of tasks an employee performs(horizontal) • Job Depth : is the amount discretion which a person has to select various jobs procedures to accomplish work.( vertical) Dr.Ahmed Radwan

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Job Depth and Job Range HIGH Machine maintenance man Chief of surgery Department head Chief executive officer Hospital nurse Prime minister Chemical plant supervisor Director of a research laboratory Professor JOB RANGEAssembly-line worker Judge Medical record clerk Computer technician LOW Rubbish collector. Civil engineer LOW Job Depth HIGH Dr.Ahmed Radwan

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