描述

Organizational Behaviour Notes and Tips 1. Basics of OB 1. OB vs. Management 1. Management Roles 2. New perspectives on managers‟ job 3. Human Behaviour in Organization 4. Human and Org Needs 2. Values 1. Values in Global Organization 3. Traits of Personality 1. Locus of Control 2. Organization & Locus of control 3. Extroversion vs Introversion 4. Org & Extroversion and Introversion 5. Machiavellian Personality 6. Organization & “High Mach” 7. Social Needs, Psychometric Tests (16F Questionnaire, Dr. Cattell) 4. Job Satisfaction 1. Meaning of Job Satisfaction 2. Determinates and consequences 3. Job Satisfaction & Performance 4. Measuring Job Satisfaction 5. Work Attitudes 1. Organizational Commitment 2. Job Involvement, Maintain work attitudes 1.1 OB vs. Management  Organizational behavior describes organizational phenomena  Management applies problem-solving skills that sustain the firm‟s competitive advantage. 1.1.1 Management Roles 80 70 60 50 Management 40 30 20 10 0 First Technical Medium Conceptual Top Human Technical Conceptual Human Current resources utilization Planning Future measures Human aspects handling 1.1.2 New perspectives on managers‟ job Workforce changes Customer expectations changes Organizations changes Command and Control Participative Greater speed, Efficiency, Responsiveness and Flexibility OB helps in solving people issues Understands OB development Understand the proposed solutions in improve OB 80 70 60 50 40 30   Segments, 5% of tasks > 1 hr ALL managers do 7 things 10 0 First 1,2 Medium Top 3,4,5 Managing individual performance (SUPERVISING). Individuals Instructing subordinates (TEACHING AND TRAINING). Presenting one‟s staff (REPRESENTATION AND ADVOCACY). Managing group performance (FACILITATION). Intra-Groups Planning and allocating resources (DECISION-MAKING). Coordinating interdependent groups (COLLABORATION). Inter-Groups Monitoring the business environment (SCANNING). 6,7 First Medium Top 1.

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