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CHECK YOUR ENGLISH VOCABULARY FOR LEISURE, TRAVEL AND TOURISM Second Edition Rawdon Wyatt ThiNganHang.com A & C Black London ThiNganHang.com
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First published 1995 by Peter Collin Publishing as Check Your English Vocabulary for Hotels, Tourism and Catering Management This second edition published 2005 by Bloomsbury Publishing Plc Reprinted 2007 by A&C Black Publishers Ltd 38 Soho Square, London W1D 3HB © Copyright Rawdon Wyatt 2007 All rights reserved. No part of this publication may be reproduced in any form without the permission of the publishers. British Library Cataloguing in Publication Data A catalogue entry for this book is available from the British Library ISBN-10 0 7136 8736 3 ISBN-13 978 0 7136 8736 1 eISBN-13: 978-1-4081-0236-7 Text computer typeset by A&C Black Printed in the UK by Caligraving Ltd ThiNganHang.comThis book is produced using paper that is made from wood grown in managed, sustainable forests. It is natural, renewable and recyclable. The logging and manufacturing processes conform to the environmental regulations of the country of origin. ThiNganHang.com
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Introduction Who is this book for? This book has been written for anyone working, or planning to work, in the leisure, travel and tourism industry, and who wants to develop their vocabulary for this line of work. The various exercises throughout the book focus on the key vocabulary that you would expect to understand and use on a day-to-day basis. How should you use the book? When you use this book, you should not go through the exercises mechanically. It is better to choose areas that you are unfamiliar with, or areas that you feel are of specific interest or importance to yourself. The exercises are accompanied by a full answer key at the back of the book. This key also gives you lots of other information that might be useful to you, as well as providing other words (opposites, alternative words, etc) that are not covered in the exercises themselves. There are also some tasks that will give you the opportunity to practise using the vocabulary in context. It is important to record new words and expressions that you learn. Try to develop your own personal vocabulary 'bank' in a notebook or file. Review the words and expressions on a regular basis so that they become an active part of your vocabulary. The following books were consulted during the writing of this book, and you might find them useful if you want to find out more about leisure, travel and tourism. The vocabulary covered in this book is not completely exhaustive, so you will also find these sources very helpful if you want to develop your travel vocabulary further: Dictionary of Leisure, Travel and Tourism (Bloomsbury Publishing, 0-7475-7222-4) Dictionary of Travel, Tourism and Hospitality (S. Medlik, Butterworth Heinemann, 0-7506-5650-6) Tourism Management (Stephen J Page, Butterworth Heinemann, 0-7506-5752-9) An Introduction to Tourism (Leonard J Lickorish and Carson L Jenkins, Elsevier, 0-7506-1956-2) In Search of Hospitality (Edited by Conrad Lashley and Alison Morrison, Butterworth ThiNganHang.comHeinemann, 0-7506-5431-7) The International Hospitality Industry (Edited by Bob Brotherton, Butterworth Heinemann, 0-7506-5295-0) Check your Vocabulary series (various authors, Bloomsbury) The author also made use of a large range of travel- and tourism-related websites on the Internet, as well as holiday brochures and other information freely available from travel agencies and tour operators. ThiNganHang.com
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Contents Page: Title: Page: Title: 1. Abbreviations 1: International 37. Nationalities organisations 38. On the road / Car hire 3. Abbreviations 2 40. On the water 5. Abbreviations 3: Holiday brochure 42. Positive or negative? (Common 6. Accommodation types and tariffs adjectives) 8. Airline terminology 43. Prepositions 10. At the airport 44. Restaurants and bars 12. At the hotel 46. Services, amenities and attractions 13. Basic foods 47. Travel equipment 15. British and American English 48. Travel health and safety 16. Currencies 49. Two-word expressions 1: A - Z 18. Documents and paperwork 50. Two-word expressions 2 20. Employment 51. Types of holiday 21. Environmental and conservation 53. Types of tourism issues 54. What has gone wrong? (Holiday 23. Food issues mishaps and disasters) 25. Geography and geographical 56. What is their job 1? features 58. What is their job 2?: Hotel staff 27. Holiday activities and equipment 60. Where are they 1? 29. Idioms 1 62. Where are they 2? 31. Idioms 2 64. Answers 33. In the air 35. Money matters ThiNganHang.com ThiNganHang.com © Bloomsbury Publishing. For reference see Dictionary of Leisure, Travel and Tourism (0-7475-7222-4).
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Abbreviations 1 International organisations How many of the international organisations below do you recognise? Complete the crossword on the next page with the words that are missing from these organisations. To help you, the abbreviation of each one appears before its full form. Across () 4. IYHF = International Youth __________ Federation 6. UNESCO = United Nations Educational, Scientific and __________ Organization 8. EU = European __________ 9. ILO = International __________ Organisation 10. FICC = International Federation of __________ and Caravanning 12. ICAO = International Civil __________ Organization 14. IMF = International __________ Fund 17. IATM = International Association of __________ Managers 18. OAS = Organization of __________ States 22. UNEP = United Nations __________ Programme 24. FIYTO = Federation of International __________ Travel Organizations 28. IATA = International Air __________ Association 32. OAU = Organization of African __________ 34. BITS = International Bureau of __________ Tourism 35. ISO = International Organisation for __________ 36. ASEAN = Association of South-East __________ Nations 37. WLRA = World Leisure and __________ Association Down () 1. OECD = Organisation for __________ Co-operation and Development 2. CE = Council of __________ 3. IHRA = International __________ and Restaurant Association4. WHO = World __________ Organization5. WTO = World __________ OrganizationThiNganHang.com 7. EFTA = European Free __________ Association 11. WATA = World Association of Travel __________ 13. ACI = __________ Council International 15. SPTO = __________ Pacific Tourism Organization 16. WTTC = World __________ and Tourism Council 19. IACVB = International Association of __________ and Visitor Bureaux 20. UFTAA = Universal __________ of Travel Agents Associations ThiNganHang.com 1 © Bloomsbury Publishing. For reference see Dictionary of Leisure, Travel and Tourism (0-7475-7222-4).
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Abbreviations 1 (cont.) 21. IBRD = International Bank for __________ and Development 23. CIS = Commonwealth of __________ States 25. IFTO = International Federation of Tour __________ 26. UNDP = United Nations __________ Programme 27. FIA = International __________ Federation 29. ICS = International Chamber of __________ 30. ATA = __________ Travel Association 31. WICE = World __________ Council on the Environment 33. PATA = __________ Asia Travel Association 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 ThiNganHang.com34 35 36 37 2 ThiNganHang.com © Bloomsbury Publishing. For reference see Dictionary of Leisure, Travel and Tourism (0-7475-7222-4).
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Abbreviations 2 Complete sentences 1 - 35 with appropriate abbreviations from the box. The answer key at the back of the book will tell you what each abbreviation stands for. APEX ASAP AST ATM B & B BYO CCTV CRS CSQ CST DST E EHO ESA EST ETA ETD FAA F & B FET 4WD FFP GDS GMT HAG HQ IDD LRV MST OW PNR POS PRO PST ROI RRP RT RTW VIP ZIP 1. A hotel representative will meet you at the airport when you arrive. What's your __________? 2. After several guests complained about poor quality in the restaurant, the hotel hired a new __________ manager. 3. I've checked our computer and I'm afraid there's no __________ for you. Are you sure you have the correct flight details there? 4. The __________ in the USA has banned passengers from taking sharp objects on board aircraft, but mysteriously still allows them to take potentially far more lethal glass bottles on board 5. As part of airport security, __________ cameras are being installed in all the terminals. 6. This is an __________ air ticket, beginning and ending in London, and going via Dubai, Hong Kong, Sydney, San Francisco and New York. 7. In order to improve their quality of service, most tour operators ask their customers to fill in a __________ at the end of their holiday. 8. Passengers who check in late for their flight might be allowed through to the departure gate if they hurry, but most airlines try to discourage these __________ travellers. 9. Some restaurants are attempting to entice customers by offering a __________ option, and charging a small fee for opening the bottle. 10. I'm afraid the flight has been delayed. The new __________ is 21.30, and we hope to begin boarding at 20.45. 11. Passengers who experience long delays at airports are entitled to an __________ from their airline so that they can get something to eat and drink. 12. ThiNganHang.comfor their customers.Most travel agencies have a __________ to assist them in booking flights, hotel rooms, holidays, etc, 13. I bought a cheap __________ air ticket to Madrid. 14. We stayed at a lovely __________ last week. The room was large and comfortable, and the breakfast was excellent. 15. For many hotels, their main __________for accommodation is now the Internet, but many still rely on travel agents to sell their rooms. 16. This ticket says __________. If you want to come back, you need one that says __________. 17. The tour operator isn't very well known. What it needs is a really good __________. 18. The __________was £75, but I got it for only £25 in the sale. ThiNganHang.com 3 © Bloomsbury Publishing. For reference see Dictionary of Leisure, Travel and Tourism (0-7475-7222-4).
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