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Enquiries 1. Defining: enquiry, inquiry, and request 2. Reasons to write 3. General guidelines 4. Making enquiries ThiNganHang.com ThiNganHang.com 2
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Defining terms Enquiry: British English Inquiry: American English Request: an action of asking formally and politely for something to be done Enquiry: a request for information about somebody or something In business, an enquiry is a letter asking for business information (also called aletter)ThiNganHang.comrequest ThiNganHang.com 3
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Reasons to write an enquiry 1. to obtain information (prices, technical data…) 2. to receive printed matter (booklets, catalogues, price lists, or reports) 3. to receive sample products, demonstrations… 4. to seek special favours (permission, advice, help, discounts…)ThiNganHang.com ThiNganHang.com 4
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General guidelines in writing enquiries 1. State clearly and concisely what you want right from the beginning. 2. Keep your enquiry short and to the point, easy to understand and easy to answer 3. Be reasonable 4. Provide complete and accurate information ThiNganHang.com ThiNganHang.com 5
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