Facebook: @ www.facebook.com/ S Á C H – T À I L I Ệ U T H I T U Y Ể N Trang 1 FOREIGN TRADE UNIVERSITY FACULTY OF BUSINESS ADMINISTRATION ---------***-------- INTERNSHIP REPORT MAJOR: INTERNATIONAL BUSINESS ADMINISTRATION EMPLOYEE SATISFACTION IN KOREAN CONSTRUCTION FIRM MAKE A DREAM OF ACTUALITY (M.D.A) Class: A15 – Advanced Program Cohort: K50 Instructor: Pham Thi My Dung Hanoi, 4th August 2014 Facebook: @ www.facebook.com/ S Á C H – T À I L I Ệ U T H I T U Y Ể N Trang 2 TABLE OF CONTENTS INTRODUCTION...........................................................................................- 1 - CHAPTER 1: LITERATURE REVIEW......................................................- 2 - 1.1. Definition of Employee Satisfaction.................................................- 2 - 1.2. Importance of Employee Satisfaction................................................- 3 - 1.3. Factors determining Employee Satisfaction......................................- 4 - 1.4. Measurement of Employee Satisfaction............................................- 8 - CHAPTER 2: CURRENT SITUATION IN CONSTRUCTION FIRM M.D.A.............................................................................................................- 11 - 2.1. Introduction of the company:...........................................................- 11 - 2.2. Analysis of M.D.A case...................................................................- 13 - 2.2.1. Application of determining factors in M.D.A...........................- 13 - 2.2.2. Herzberg’s Theory application in the case of M.D.A..............- 17 - 2.2.3. An SWOT evaluation of Employee Satisfaction in M.D.A:.....- 20 - CHAPTER 3: RECOMMENDATION.......................................................- 23 - 3.1. HR Policy.........................................................................................- 23 - 3.2. Corporate Culture............................................................................- 24 - 3.3. Herzberg Motivator-Hygiene Factors..............................................- 24 - SUMMARY....................................................................................................- 26 - REFERENCES..............................................................................................- 27 - 1 S Á C H – T À I L I Ệ U T H I T U Y Ể N Trang 1 INTRODUCTION This report purpose is to fulfill the internship requirement for the Advance Business Administration Program in Foreign Trade University. Moreover, it is also a research paper to show how the student understands of the practical business world. In particular, the main focus of this report will be about employee satisfaction study in one actual Korean enterprise; therefore, to create a firm background for later dissertation purpose. The content of the report covers the student’s five-week observation of M.D.A Employee Satisfaction in relation with the firm Human Resource (HR) practices and corporate culture. The internship happened from July 16th to July 22nd 2014. During the time, the student has observed and decided to choose Employee Satisfaction as the main topic that she wishes to discuss in her report. Since the number of Korean enterprises doing business in Vietnam is increasing, the need to understand both culture and how to implement HR practice effectively in order to achieve the optimal is essential for each company to realize. Being aware of the situation, the student has taken advantage of the internship opportunity to gain more insight knowledge and later, to build her foundation in human resource learning. Due to the large number of branches that M.D.A Group owns, only M.D.A E&C branch will be considered in this report. In order to gain a closer look on what is the situation of employee satisfaction in the construction firm M.D.A, the student decided to research on the two main factors which are the company HR policy and the cultural mixture of Korean and Vietnamese in the firm. Among popular methods which ar